Refunds for unsuccessful visa applications
Students whose visa has been refused will be refunded the full amount of their deposit, less any administration charges or bank fees.
Repayments take an average of 10 working days to process
General terms and conditions
Please read these booking conditions carefully, they form an important part of the contract for your booking. These conditions apply at the time of booking any course with us.
Your contract is with the Trinity Academy of Languages Ltd, business registration number 500945.VAT registration: IE9864380 when full and final payment is received for the course,
even when payment has been made to third party agencies or representatives.
These booking conditions apply to bookings for courses only and to bookings for courses and accommodation only.
When making a booking, you guarantee that you are 18 years or over. Only students who are 18 years or older can apply for our courses. On receipt of the completed application form and full fees, we will issue confirmation of the booking including a confirmation receipt, acceptance letter and, if required. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions. If you made your booking in any jurisdiction other than the Republic of Ireland (including booking via the internet), this contract, and any other claim or dispute arising from or related to this contract, will be governed by Irish law and the courts of the Republic of Ireland shall have exclusive jurisdiction over any claim arising out of it.
Location of courses
Students will be advised of the location of their course at the time of booking, subject to terms.
The Company reserves the right to conduct their courses in third party locations in central Dublin, and may change these locations at their discretion, subject to student numbers and for any other reason obliging change of location.
Making a Booking and Payment
All students must book in advance of their course start date.
Where bookings and payments are made through third parties or agencies, the Company reserves the right to cancel or refuse to start a course if payment has not been received before the start of the course and shall not be held liable for the non-provision of the course or accommodation packages or other booked through third parties.
Full booking fees are due and must be paid at the time of booking.
All payments are to be made in Euros. Payments can be made by cash, bank transfer, cheque or credit card.
Bookings for Business courses require 30% deposit and balance 4 weeks prior to the start of course. For credit card payments, we add a 3% surcharge on the total amount to cover card charges. There may be a charge for direct debit card payments, please ask at time of payment. Please do not send cash in the post.
Bank details for bank transfers and details for whom to make cheques payable should be requested at time of booking. :
We reserve the right to cancel a booking without refund or compensation if payments are not made when due.
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. You will be advised of the current price of the course, or the course and accommodation that you wish to book before your contract is confirmed.
Changes to your Course
If you wish to make a change to the date of your course, the person who made the booking must put such request in writing to us at least three weeks before the course start date or the arrival date whichever is earlier.
If such notice is not given an amendment fee of €50 will be charged. If you change the date of your course more than once, an amendment fee of €25 will be charged for the second and any subsequent changes, irrespective of notice given. Please note that we cannot guarantee that we will be able to accommodate your request but we will endeavour to do so.
Students with one-to-one lessons need to give 24 hours’ notice if they wish to re-arrange a lesson. No refund or re-arrangement will be given for such non-attended classes or when less than 24 hours’ notice is given.
If you cancel your Course
If you wish to cancel a course for any reason, the person who made the booking must put such request to cancel in writing to us, or in the case of agency bookings the student who has received course confirmation.
If you wish to cancel a course due to a visa refusal, we will refund any course fees which have been paid by you, less the registration fee and any other charges we may incur as a result of your cancellation, provided that:
- a) Notice of your visa refusal is sent to us a minimum of one week before your course commences; and
- b) Official written confirmation of the visa refusal from the Irish Department of Foreign Affairs or relevant Consulate/Embassy is sent to us before the course was due to commence.
If you wish to cancel a course for any reason other than visa refusal, course refunds for such cancellations depend on the amount of notice given and are as specified below:
More than 28 days before the course start date or the arrival date whichever is earlier: refund of total fees paid, less any charges we may incur as a result of your cancellation, excluding booking deposit.
Between 28 – 15 days (inclusive) before the course start date or the arrival date whichever is earlier: refund of 75% of total fees paid, less any charges we may incur as a result of your cancellation
Between 14-8 days (inclusive) before the course start date or the arrival date whichever is earlier: refund of 50% of total fees paid, less any charges we may incur as a result of your cancellation
7 days or less before the course start date or the arrival date whichever is earlier: no refund given
No refund will be given if you choose to cancel the course once it has commenced.
Please note in the event that you cancel your booking for any reason, amendment fees paid by you in respect of the booking, if any, are non-refundable.
If you change or cancel your Accommodation
No refund will apply for the cancellation of accommodation on or after arrival. If you cancel your accommodation, you are required to give 3 weeks’ notice and will receive a refund of outstanding fees less the €50.00 Administration Charge after the notice period. You will receive refunds (if appropriate) only after your return to your home country. We will refund only to the person from whom the funds originated. For students booking through agents, the School will check with the agent before arranging refunds. Refunds can only be made after full payment from the agent has been received by the School. Refunds are always made back to the bank account from which they were received. Bookings made with packages accommodation and course which are non-refundable will not be refunded.
Accommodation in hostels/hotels or with host family will be arranged by the school. The company will choose a hostel/hotel or host family for student accommodation at its discretion. Hostels maybe mixed or same-sex dormitories depending on availability. If students wish for the school to book a specific hostel or specific dormitory arrangements there is a surcharge of €10 per week. If students wish to change the dates of their course booking and this effects their accommodation booking the difference in price will be charged in addition to a fixed change fee of €5. The student will be advised of the booking in their confirmation letter. **Please note some hostels require a €30 fully refundable deposit upon arrival at the hostel as protection against potential damages to its property etc. The school accepts no liability for damages to the hotel/hostel, or host family accommodation caused by the student. Students arriving between the hours of 21:00 – 09:00 may be asked to book alternative accommodation on their first night at their own cost to avoid a late or early arrival to their intended accommodation. Accommodation terms and conditions may vary depending on dates and provider please see individual accommodation websites for further details on deposits, accommodation start dates and any additional charges.
Attendance, Absences and Early Departures
You are required to attend at least 90% of your course. Absence from lessons is not compensated. If you are absent from school for 3 or more days we will contact you by telephone or email to see if we can be of any help or assistance. If we receive no response we will try and contact you again. Where relevant to a visa application, we are duty bound to notify the UK Home Office immediately in the event of persistent non-attendance or course termination.
All changes outside the notice period in course dates or accommodation, including holidays, have a charge of €50.00, which must be paid before the change is processed.
There are no reductions or discounts in tuition fees for courses that include a public holiday. Instead students will be issued with a redeemable and transferable voucher for the same value of the missed day. This voucher is redeemable upto one year after the date of the missed public holiday.
If we change or cancel your booking
Whilst we aim to provide the course, and where applicable accommodation, as booked, we reserve the right to change or cancel your booking.
For some offers, operation of all bookings are dependent on a minimum number of persons booking the course and we reserve the right to cancel or change your booking for reasons of consolidation due to minimum numbers not being attained on your course.
Subject to ‘Our Liability’ section below:
(a) if we make a minor change to your booking we will advise you as soon as reasonably possible;
(b) if we make a major change to your booking we will advise you as soon as reasonably possible if there is time before your course start date or your arrival date whichever is earlier. You will have the choice of either (i) accepting the change of arrangements, (ii) accepting an offer of alternative arrangements of comparable standards from us if available (you will pay the difference if it was advertised as a higher price than your original booking, or receive a refund of the difference if it was advertised at a lower price than your original booking) or (iii) accepting a refund of the monies you have paid to us for your original booking.
Subject to ‘Our Liability’ section below, if we cancel your booking, we may be able to offer you an alternative. If you accept it, you will pay the difference if it was advertised at a higher price than your original booking, or receive a refund of the difference if it was advertised at a lower price than your original booking, or we would refund the monies you have paid to us for your original booking. We will not be responsible to pay any compensation following a change or a cancellation by us and we will not be liable to reimburse you for any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts.
Conduct and Behaviour
When you make a booking through us, you accept responsibility for the proper conduct of all parties included on your booking. We reserve the right to cancel at any time any student’s course, or course and accommodation, with no refunds, in the event that, in the reasonable opinion of the Company or the school, the student’s behaviour is disruptive or unsatisfactory (including without limitation causes or is likely to cause danger, upset or distress to anyone else or damage to property). Our decision is final. We shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your course, or course and accommodation, being terminated. Please note that if your visa status in the Republic of Ireland changes or you are found to be in contempt of visa regulations, we reserve the right to terminate your course without refund of course or accommodation fees.
Our Right to Subcontract
We shall take reasonable care and skill in providing our services to you in accordance with industry standards. We reserve the right to subcontract various elements of our services (for example accommodation) to reputable companies selected by us. We shall procure that our subcontractors also take reasonable care and skill in providing such subcontracted elements of our services to you in accordance with industry standards.
We will not be liable:
(a) where any failure in the performance of the contract is due to:
- you; or
- acts, events, omission or accidents beyond our reasonable control or the reasonable control of our suppliers, including without limitation war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, flood, and any other similar events;
(b) for loss of students’ property.
No compensation, costs, expenses or any other sums will be paid by us in these circumstances.
Nothing in this contract shall limit or exclude the liability of either party for death or personal injury resulting from negligence.
We strongly recommend that every student takes out insurance to cover such events as course cancellation or curtailment; loss of personal effects; loss of passport or tickets; medical expenses and repatriation; personal liability and personal accident. Failure to do so could cause serious problems in the case of an emergency. It is your responsibility to ensure that you are adequately insured. Students from the European union are also advised to ensure their E111 card is current, as certain medical services are available free of charge through this system.
For students staying in accommodation (host family) arranged by the Company, insurance covering personal liability is highly recommended. If you do not have an insurance policy and an incident occurs, you will be responsible for all costs incurred.
Our complaint procedure is as follows:
If you have a problem or complaint about anything that the school has provided, please speak to a member of staff as soon as possible so that we can try to resolve it quickly. Please note that it is not possible to resolve problems after you have left, so do please let us know immediately if there is anything that does not meet your satisfaction
These booking conditions, our brochures, our website and other publicity materials are the responsibility and property of the Company and the details are published in good faith as of January 2013. We cannot be held responsible for any changes that become known or happen after the brochure is produced and the most up-to-date information can be found on our website. We will use reasonable endeavours to inform you of any material changes for your course before commencement of the course. Any likeness or image of you secured or taken on any of our courses may be used by the Company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.
(a) Your Information
We will update your information whenever we can to keep it current, accurate and complete.
(b) Our Use of Your Information
(1) For the purpose of providing you with our services, we may disclose and process your information outside the Republic of Ireland/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
(2) We may collect and process your information in accordance with the Data Protection Legislation , and disclose the same to companies who act as “data processors” on our behalf, or to our service providers operating systems or business functions on our behalf (some of whom are located outside the Republic of Ireland/EEA). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
(3) Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.
(c) Direct Marketing Material
(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking.
(2) You may indicate your preference regarding receiving third party direct marketing material.
(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.
(d) Your Rights
(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a €10 fee) and to correct any inaccuracies.
(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
(e) Foreign Controls
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in the Republic of Ireland.
(f) Use of Tools/”Cookies” and Links to Other Websites
However, if you also receive our email marketing, we will tailor the information we send you unless to tell us not to. This means we may use information we hold and cookies to identify your individual web site search behaviour and preferences. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.
Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites.
To ensure that we carry out your instructions accurately, improve our service and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our website. All recordings are and shall remain our sole property.
(h) Security Statement
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
(i) Changes to this Policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.